How We Work...

GGES has developed its own, fully automated Information Managment System, which allows its services to be handled in a secure, robust and scalable manner.

The standard workflow requests in the form of an appointment request (T20) are sent to GGES in an agreed format through the Secure File Transfer Internet connection and upon acceptance these are turned into installation instructions. This is a fully automated process which seamlessly integrates with the GGES ‘MAMSoft’ middleware systems through to the installers. Once the installer receives the request, an appointment with the customer is made and an installation visit is carried out. All GGES clients have the ability to track this progress either online through partner systems or integrated TIMS handling in their own systems. Upon completion, the installer reports back the initial data, including the opening reading and completed installation details, without any further need for administrative activities, data deliveries will commence in the requested format and delivery schedules.

The delivered data may be exported straight to a preferred data delivery point, to be processed as transactions or it may be exported to a web portal for online viewing.

GGES also provides simple mechanisms for changing how and when the AMR service is provided. Clients have the luxury in being able to change the delivery frequency or the granularity of the data (e.g. half-hourly data instead of hourly). Also, much sought after SMS alarms can be remotely requested and set-up. GGES will inform its clients via SMS when the flow rates are breached, this service is extremely useful in water monitoring.

GGES will communicate in a more traditional way using spreadsheets and email for clients who do not have the capability to use the TIMS protocol.

Finally, the GGES Customer Services team is on hand to provide further information and guidance and advice on a particular query. GGES operates a human voice answering only policy.